Exchanges and returns

If you have received the wrong items or the items you have received are defective, please email info@malaso.nl to discuss this further.

If you are not satisfied with the goods you receive, you may return them to us within 30 days of receipt, provided they are in their original and resalable condition.

Once returned you are entitled to a full refund, which does not include the costs of return shipping. We cannot refund or exchange items that appear to have been used, opened, or are not in their original condition.

Request a return

Please download, print and complete the return form if you do not already have it. Request the return form using the form below.
Send your returns form together with a photo of the products you are returning to info@malaso.nl by email.
Once approved, please ensure that your return is properly packaged and meets all the conditions below.
Please clearly mark 'Returns' on the outer packaging of your package.
Use an insured tracking service to ensure your package reaches us safely.
Send a follow-up email with your tracking information to info@malaso.nl

Enclose your goods and send them back to the following address: Dotterbloemstraat 20A, 3135VH Vlaardingen



Return Policy and Guidelines:

All returned items must be unused, unopened and in original plastic packaging.
We are not responsible for the costs of returning the items.
Please ensure that all returned items are properly packaged so that they are not damaged in the post.
Please ensure that all return parcels are sent using a trackable, insured service as we cannot take responsibility for items damaged or lost in return transport.
Please ensure the returns form is approved - without approval this may result in your return not being processed.

Easy returns in three simple steps:


Step 1: Request the returns form via the contact form below. Provide your order number, email address and reason for return.

Step 2: Send your order
Send the items together with the completed returns form to the address at
the return form. Make sure you provide the package with a Track and Trace code.
As a broadcaster you are responsible and we do not want any misunderstandings
to arise.

Step 3: Receive the purchase amount on your bank account
Once we have received the package, we will ensure that the purchase amount is refunded
will be back in your bank account within five working days.



CONTACT US

Do you have questions about your return? Do you want to say something? We are happy to help you! We can be reached via the following channels:

For questions or comments, please email info@malaso.nl